FREQUENTLY ASKED QUESTIONS

will i only receive the minimum amount of photos stated in the rate card?

What is the difference between the main and the associate team?

Package and

pricing

The main team are the founders of Iki and the rest of our team are the associates.

The number stated on the rate card is the minimum we return- generally we return all good images and everything that we return is edited. We do not return RAW images. A gauge for a 6 hour wedding is 300-500 images and 400-700 images for a 10 hour wedding.

What is the lead time for my deliverables?

We usually need around 3 months to deliver your photos and videos. If it's anytime earlier, rest assured that we will update you soonest. We strongly believe in attention to detail over quick edits so do give us the necessary time needed to work on your projects. Thank you!

What iF THE HOURS I NEED IS NOT PART OF ANY PACKAGE LISTED?

If you're looking for a customized package, do get in touch via the enquiry form and we will get back with a quote!

WHAT IS THE DIFFERENCE BETWEEN SAME-DAY-EDIT, POST WEDDING HIGHLIGHTS AND WEDDING SUMMARY?

CAN I OPT FOR A LUNCH SAME-DAY-EDIT OR A DINNER SAME-DAY-EDIT WITH EVENING ROM INCLUSION? HOW LONG DOES THE TEAM NEED TO EDIT?

The Same-Day-Edit (SDE) is a highlight video of the morning activities of your wedding day, and is showcased on the day itself during your lunch/dinner reception. This video spans between 4-7 minutes long.

The Post Wedding Highlights is a highlight video of your entire wedding day, delivered only 3 months after the wedding. This video spans between 5-8 minutes long.

The Wedding Summary is a compilation of the footages we've captured over the entire wedding day; including your vows/speeches in full, pieced together in a chronological manner. This video spans between 30 minutes to an hour long, depending on the day’s events.

Yes, however it is mandatory to top up for a secondary videographer as one will be editing while the other continues the video coverage. We will need at least 6 hours in between to edit the SDE.

Secondary videographer top up: 500SGD

BOOKING

AND

DEPOSIT

what are your payment terms?

What is your covid policy?

It will be a 50% deposit to book us for the date and the remaining 50% is due 1 week after the shoot/wedding day. If the deposit payment is not in within 2 weeks of the sent agreement, we reserve the right to release the date to the next potential client.

We accept payment via Bank Transfer or Paynow only.

We understand the difficulties faced by our clients in view of the current COVID-19 situation and would like to assure our clients that there will be no postponement charges for weddings. Postponed wedding dates should be rescheduled upon discussion between couples and Iki Company.

We would like to highlight that if you reschedule to a date without consulting us and we are unavailable, it would be considered as a cancellation of our services. We would be unable to refund the booking deposit as the client had acknowledged we had reserved our time and forgone other engagements to carry out the service, and the deposit is a fair estimate of the loss suffered if the service is terminated. Do work closely with us to avoid this as much as possible!

If we are unable to reconcile the postponed dates with our clients, we do allow the transference of wedding packages, subjected to;

- Availability of our team

- Date of postponement to be within 12 months of date stated in the invoice

- Prevailing rates

For further inquiries, do drop us an email and we will be happy to assist further.

DOES THE change in the sg COPYRIGHT ACT (NOV 2021) affect me?

We own the copyrights of all our photos per our contract which is in tandem with the new copyright act, reserving the right to prevent others from reproducing, publishing or adapting our work. You consent that your works may be used for marketing purposes with the understanding that our works are the best representation of our portfolio. Nonwithstanding, we also respect our clients' privacy and with written correspondence, will keep all photos private if they wish.

will i meet the team before my wedding day?

Yes, we'd arrange an appointment around 1 month before the wedding day to go through the final schedule with you. We will also discuss preferences for editing, colours or music, if any!

Fleeting moments of unexplained happiness, the small joys that have no names and feelings synonymous with the freedom just to be.

Let's connect!

Email:

contact@helloikicompany.com

Phone:

Felicia

+65 9127 8543

FAQ

23 Kelantan lane #04-01b
kim hoe centre, singapore 280642